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FAQ

1. Order Placement

How Do I Place An Order?

Shopping online for Academie Lafayette products is safe, secure and easy. Follow these simple steps and you will be placing orders in no time!

  • Browse through the Academie Lafayette Spirit Store by clicking on a product category, followed by clicking on individual products of interest to you.
  • To add a product to your shopping cart please follow these instructions:
    • Once you have located and clicked for more information on a particular product a detailed product description will appear along with a menu allowing you to enter your desired quantity, color, & size.
    • Once you have selected the products and specified the requested information, click Add To Cart. The products will now be added to your shopping cart. Your shopping cart will be expanded to include all of your selections and also allows you to update or remove products by clicking on the icons shown.
    • Select your payment and freight method to submit your order.

2. Product Availability

Products shown within this site are based solely on manufacturer availability.

3. Custom Orders

How do I place a custom order for product not found on this site, or for a special event?

Contact Kelly Skinner by email at: kelly@partnersnpromo.com or by phone: 913-397-9012

4. Order Confirmations

Will I Receive An Order Confirmation?

Yes. Upon completing your order, a confirmation email will be sent to the email address you specified with your username and password.

5. Customer Service Questions

By Phone:

Academie Lafayette Spirit Store Customer Service Representatives are available to answer your questions between the hours of 8:00 am to 5:00 pm CT Monday through Friday. Please call us at: 800-795-0161.

By E-mail:

Need to reach us after normal business hours? Drop us an e-mail at: support@partnersnpromo.com

6. Payment Types

What Payment Methods Are Accepted?

Acceptable Payment Methods for the Academie Lafayette Spirit Store are:

Visa

MasterCard

American Express

Discover

7. Shipping Information

What Is Your Standard Delivery Method?

All items are shipped via the UPS delivery method selected during the check-out process.

Please Note: UPS cannot ship to post office boxes or to APO/FPO addresses, Saturday, and Airfreight charges are an additional charge.

Will You Ship Internationally?

Currently, we only ship to the United States. Orders placed with international shipping addresses will be automatically cancelled upon review.

Are Rush Orders Available?

Customers who require RUSH delivery may contact our customer service department directly to make their requests. Based on product and factory availability we will do our best to honor all requests. Additional freight and handling charges will apply. Please contact us directly to discuss your rush order need through email at: support@partnersnpromo.comor call customer service at: 800-795-0161

How Are Freight Rates Calculated?

Shipping charges will be calculated based on the published rates supplied by UPS. All other freight methods will be quoted at time of delivery.

8. Exchange and Return Policy

What is the Exchange & Return Policy?

Your purchases are backed by our Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 15 days from the day you receive your order. Please contact the Academie Lafayette Spirit Store Customer Service Team directly at: support@partnersnpromo.com or call customer service at: 800-795-0161 between the hours of 8:00 a.m. and 5:00 p.m. (U.S. Central Time).Academie Lafayette  Online Store does not warrant any products within this catalog and they are provided as is. Some manufacturers however, may offer warranties for individual products. Shipping Handling and postage will not be refunded.

All returns must be accompanied by a return authorization (RA) number. Note: Return locations vary by manufacturer; an RA number must be obtained to ensure accurate and timely replacement or credit. All returned product must be in new and unused condition; "new and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

9. Sales Tax

Applicable sales tax will be billed for orders shipping to the following states: Kansas and Texas

10. Site Feedback

Where May I Send Site Comments?

For any questions or comments regarding Academie Lafayette Spirit Store functionality, please send an email to: support@partnersnpromo.com or call customer service at 800-795-0161. Please to be sure to include your full name and email address.

Thank you for your business!

 

 

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